1. Introduction

Welcome to SolvaBot ("we," "our," "us"). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://solvabot.pw, use our services, and interact with the AI chatbots we build and manage for our clients.

2. Information We Collect

We may collect information about you in a variety of ways:

Personal Data: We collect personally identifiable information, such as your name and email address, when you use our contact forms, "Let's Talk" form, or when our clients register for an account on our platform.
Derivative Data: Our servers automatically collect information when you access our site, such as your IP address, browser type, and operating system.
Client-Provided Data: Our clients may provide us with information necessary to build and configure their chatbots, including their OpenAI API keys. We store these keys securely and use them solely for the purpose of powering their chatbot.

3. End-User Data for Client Chatbots

When you interact with an AI chatbot on one of our client's websites, the information you provide is processed on behalf of our client.

We act as a Data Processor for this information. Our client is the Data Controller.
The data collected may include your chat history, name, email, or other information you voluntarily provide.
This information is primarily used by the chatbot to generate responses via the OpenAI API, using our client's API key.
We do not use this end-user data for our own purposes. Please refer to the privacy policy of the specific website you are visiting for information on how they handle your data.

4. How We Use Your Information

We use the information we collect from our website and clients to:

Create and manage client accounts.
Provide and manage our chatbot building and hosting services.
Respond to your inquiries and support requests.
Send you administrative information, such as updates to our terms or policies.
Monitor and analyze usage and trends to improve our website and services.

5. Disclosure of Your Information

We do not sell or rent your personal information. We may share information we have collected about you in certain situations:

By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others.
Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including data analysis, hosting services, and customer service. Our chatbots utilize the OpenAI API, and interaction data is sent to OpenAI to generate responses.

6. Data Security

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal data, such as the right to access, correct, or delete your information. To exercise these rights for data collected by us, please contact us. For data collected via a client's chatbot, please contact the owner of that website directly.

8. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at: support@solvabot.pw